Types of Orders and Prep Time


Where can this be found?

Admin Control Panel > Location Settings > Location Profile

Common Issues With Types of Orders and Prep Time

The most common issues with types of orders and prep time are not understanding how they work. With Types of Orders, you need to make sure that you only have the boxes checked for the types of orders you want to receive. It is important with prep time that you understand that whatever is set for prep time is subtracted from your closing time making the last available time your customer can place an order.

ASAP and Advance Orders

Each location must choose whether they want to accept ASAP orders, Advance orders, or both. If both options are chosen, the customer will be asked upon checkout which type of order they are placing. ASAP orders are the most common type of orders. If an ASAP order is placed, the restaurant’s prep time will be added to the current time and the customer will see that the order is due “around” that time. Advance orders work great for customers that want to place their order now but don’t want it prepared until a specific date/time. The customer will be asked what date/time they want the order to be prepared. They can only choose a date/time based on the store hours.

Pickup, Delivery, Curbside, and Dine In Orders

Each location must choose whether they accept Pickup orders, Delivery orders, or both. There is also an option to include Curbside, Dine-In, or both.

Preparation Time


Preparation time is one of the most important things to understand about the MenuDrive online ordering system.  When choosing what your prep time should be, keep in mind that it affects the time the customer will see that the order is due as well as the time that the customer will be allowed to place an order. An example of this would be as follows.

You set your pickup order prep time for 30 minutes. Your store is open until 9 p.m. A customer tries to place an order at 8:35 p.m. The system will not allow this order because you are indicating that you will be closed by the time the order would need to be prepared. If the customer goes to place the order at 8:25 p.m., the order will go through successfully and the customer will be notified that the order should be ready “around” 8:55 p.m.

How would I allow this customer to order past 8:30 p.m. but still keep my prep time at 30 minutes?

Because store hours are split from delivery and pickup hours (see store hours LINK), you can keep your closing time at 9 p.m. and still allow the customer to place an order after 8:30 p.m. Keeping your store hours the same, change your pickup / delivery hours to 9:15 or 9:30. This will allow the customer to place an order at past 8:30 p.m. and still see the 30 minute prep time even though it make go past closing hours.

Things To Note About Types of Orders and Prep Time

If your business accepts delivery orders, make sure to set a prep time for both pickup and delivery orders.

Prep Times are not variable at this time. However YOU, the Merchant, have access to change these accordingly.

If your MenuDrive site is integrated with your POS, the order types and prep times must match.                                    NOTE: POS integrations may require IDs/PLUs for certain order types.

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