Common Issues with Coupons
The most common issues with coupons are:
- They are set as “inactive"
- They have passed the expiration date.
User Error Message
Issues with Coupons and Reward/Email Campaigns
Other coupon issues include not attaching them to a Loyalty and Rewards Program or Email and Marketing Campaign. If you do not attach the PRIVATE coupon to the Loyalty and Rewards Program or the Email and Marketing Campaign the code will be displayed on the Storefront for general use.
WHEN TO USE A COUPON
Coupons are a great way to create customer loyalty (see Loyalty Program link above) and to entice customers to use your site. Coupons can be for an item or for an amount off the total order.
HOW TO CREATE A COUPON
Log in to your Admin Control Panel
Go to on the left column, under Location Settings
SETTING UP YOUR COUPON
Here you will determine the guidelines for your coupon.
This radio button controls whether the coupon is active or not. If OFF is chosen, the coupon will not work for anyone including recipients of a reward program or email campaign.
Enter a unique coupon code. The code can be whatever you choose and will be entered and applied during checkout. (Suggestion: use something simple if it is something you want your customers to remember. EX: FREESTICKS)
These radio buttons control whether your coupon will discount the order by a percentage amount or by a fixed dollar amount.
Enter either a dollar amount or a percentage amount in this box, depending on what type of discount you chose above.
Choose a date that the coupon will become active. Choose today’s date if you want it to become active right away. (Choosing a future date is helpful if you want the coupon to only be used on a holiday or special event).
Choose a date that the coupon will be deactivated. Check the Never Expires button if you want the coupon to be active indefinitely.
This radio button controls whether your customer will need to log in with their Loyalty account in order to use this coupon. (This is helpful if you want customers to sign up for your Loyalty program)
Use this dropdown box to choose how many times you want to allow a customer to use this coupon. If you do not require customers to log in to use this coupon then you will not be able to choose how many times they can use the coupon. NOTE: If you are attaching this coupon to your loyalty program choose 1 (This will mean the customer can only use the coupon once each time they redeem their reward).
Use this box to enter a minimum subtotal, if you require one. If the coupon can be used no matter how much the customer’s subtotal is, leave this box blank.
Choose whether you want the minimum subtotal rule to be applied before or after the discount is applied to the order.
Choose whether you want the minimum delivery amount rule to be applied before or after the discount is applied to the order. (See Delivery Settings in Location Profile for this rule.)
PUBLIC Coupons will be displayed on your storefront and anyone can use them.
PRIVATE Coupons will not be displayed and only customers who were given the code can access them. This is how Rewards are given in the Loyalty Program.
USING ADVANCED COUPON SETTINGS
Advanced coupon settings can be accessed by clicking on "Advanced Settings" and, they allow you to make specific constraints for your coupon.
Use this field if you only want a specific list of people to use the coupon. If you are attaching this to a loyalty program, leave this blank. It will populate if the coupon is tied to an Email Campaign or Loyalty Program. Example: You have coupon tied to a loyalty Program and a customer redeems the coupon. Their email address will populate here.
RECOMMENDED FOR ALL COUPONS. Enter a description if you want to explain certain things about this coupon to your customer. This is very important if you require a certain Item to be in the cart during checkout.
If you want the coupon to have a picture attached, upload it here.
Choose yes if you want the customer to only be able to use this coupon if specific items are in their cart.
Use the criteria section to specify what items/items from a category must be in their cart to use this coupon. Choose the add more button to add additional items/items from a category to this constraint.
Things to Note about Coupons
1. Make sure that every time you change a coupon setting you navigate to the bottom of the page and click the "Submit" button. If you don’t do this, nothing that you changed will be saved.
2. Test the Coupon yourself before you make it available for your customers.
3. If you are using a POS integration with your MenuDrive online ordering, you may need to follow specific guidelines for creating these. Please reach out to your POS dealer or firstname.lastname@example.org for help with this.