Guide for Troubleshooting Auto Print
Please note, Auto Print is outdated and therefore we are not supporting Auto Print any longer. You have the option of purchasing a Smart Printer or you can follow the steps below if you would like to troubleshoot the issue.
Also note that Auto Print is not compatible with Windows 8 or 10 and Windows 7 has limited success.
There are two main errors with Auto Print. The first error is that the Auto Print program is not pulling the orders from the server. This means that the orders are not being received by Auto Print to be printed by the computer. To identify if this is happening you must turn “Ringing” on in the config section and listen for a beep (this is enabled by default). If it beeps, then the orders are being pulled. The other type of error is that orders are not being printed. If the program beeps but does not print anything out, then there is a problem with the printer or the configuration of the printer.
Troubleshooting Orders Not Being Pulled:
- The first step is to verify API Credentials are correct. You can do this by running the program and clicking on config at the bottom left of your screen. Next, login to your Admin Control Panel. On the top left click My Account àAPI Profile. Make sure the Login and Location ID are the same, if you aren’t sure about the Transaction Key, you can generate a new one by entering in the security question.
- In that same section of the ACP at the bottom click on the “confirm all orders” button. This will clear all the orders in the queue, allowing a fresh order to be pulled.
- Confirm the AP Service is running by looking at the bottom right hand corner of your screen. If it is but orders aren’t being pulled restart the service by clicking on it, then hitting stop, then start once again and placing a test order to see if it is received. If no order is received proceed to next step.
- The next step would be to exit out of the entire program, start it back up again and place another test order.
- If none of these steps fix the issue it is most likely due to how outdated the program is. There has been limited success with Auto Print on newer operating systems. Any Windows OS past 7 will most likely not work. Windows 7 itself has mixed results.
Orders Are Not Printing:
- Open the Auto Print program and go to the config settings. Make sure the correct printer is selected. If the printer does not show up or if the printer is selected but doesn’t print, you will need to install the drivers for the printer.
- Every printer is different so follow the manufacturer’s guide for installing the drivers.
- Once the printer is installed it should show up in the devices and printer section and also on the Auto Print program. Print a test page to make sure it prints. If unsuccessful, make sure the manufacturer’s guide was followed correctly, and try again.
- If you are still unsuccessful, you may want to reach out to the printer manufacturer on how to correctly configure the printer.